Outcomes and impact survey

Complete our survey and be in with a chance of winning a weekly shop!

It’s important that we find out if the help we give has a positive impact in the long-term. When we can demonstrate that we’re helping working parents and carers understand their rights and options, solve their work problems, and access more financial/childcare support, it can help us attract more funding to continue providing our advice service for free and help more people. User feedback also helps us improve our service.

Thank you for completing our survey, which should take about five to 10 minutes.

Sending a fully completed survey response will entitle you to a single entry in a quarterly prize draw to win supermarket vouchers to the approximate value of an average weekly shop. When completing the survey, please be sure to enter your email address and tick that you’d like to enter the draw. Please see the draw’s terms and conditions on our website.

We’ll treat your data confidentially as per our privacy policy. It will be anonymised for our annual impact report, shared with funders and partners for research, data analysis, and social media. Your feedback can be submitted anonymously, but if you include your name and email address, we can connect your feedback to your original query, which helps us understand which advice was or wasn’t helpful. Your personal information will never be shared or published.

Please tick here that you have read and understood this.(Required)

I understand

Section 1: Your query, our advice and your outcomes

We provide advice on both:
* Employment rights
* In-work benefits, financial support, and help with childcare costs available to working parents and carers.

Please tell us which type of advice you received from us (tick one or both)(Required)

Advice about an employment issue/rights at work

Advice about in-work benefits/financial support/help with childcare costs available to working parents and carers

Employment rights advice

After receiving our advice or guidance, did you have a better understanding of your employment rights and/or your options for resolving your query or work issue ?(Required)

Yes

Somewhat

No (please specify why)

Please specify

Did you act on the advice and information we gave you about your employment rights?(Required)

For example, did you use our advice, information or guidance when writing or talking to your employer to try to resolve a work problem?

Yes

Somewhat

Did our employment rights advice help you?(Required)

Yes

Somewhat

How did our employment rights advice help? (Please tick all that apply)(Required)

I understood my rights and felt empowered knowing how to act on them

I kept my job

I was able to secure flexible working

I understood what I needed to do if I couldn’t resolve the issue

I was able to progress in my work (e.g. promotion, taking on a more senior role, taking on more hours)

I was able to increase my income

My employer treated me more reasonably during pregnancy/maternity leave

I was able to take time off to care for my family (e.g. parental leave, paternity leave)

I resolved a dispute with my employer

I secured a settlement from my employer

Other (please specify)

My income increased by (please specify the amount)

Per (please choose)

week

month

year

My settlement was (please specify the amount)

Other (please specify)

If our employment rights advice did not help you, why do you think that was?(Required)

My employer wouldn’t change their stance/continues to be unreasonable

I left my role before the issue was resolved

Working Families explained that the law doesn’t apply to my situation, or the rights I need don’t exist (please tell us what protection/law you need)

Other (please specify)

What protection/law do you need?

Please specify any other reason why our employment rights advice did not help you.

Why didn’t you act on our advice? (Please tick all that apply)(Required)

My circumstances changed

I didn’t feel confident enough

I wanted to, but the process was too difficult

The information Working Families provided did not address my issue (please tell us how we could have better helped you below)

The way Working Families presented the information was not as clear as it could have been (please tell us how we could improve it below)

My question was about understanding my rights – taking action wasn’t necessary/relevant

Working Families couldn’t give me advice that I could act on because the law doesn’t apply to my situation, or the rights I need don’t exist (please tell us what protection/law you need)

Other (please specify)

How could Working Families have helped you better?

How could Working Families have presented the information more clearly?

What law/protection would be helpful?

Please tell us about any other reason you did not act on the advice

How would you say you were finding balancing work and family BEFORE you contacted us for advice?(Required)

Very challenging

Challenging

Neutral

Manageable

Very manageable

And how would you say you are finding balancing work and family NOW?(Required)

Very challenging

Challenging

Neutral

Manageable

Very manageable

If you are finding it easier to balance work and family now, would you say that Working Families' employment advice contributed to that?

Yes

Not sure

Not applicable

Benefits/financial advice

After receiving our advice, did you have a better understanding of your entitlements to in-work benefits/financial support/help with childcare costs?(Required)

Yes

Somewhat

No (please specify why)

Please specify why you did not have a better understanding:

Did you act on the advice we gave you about in-work benefits/the financial support you may be entitled to, including help with childcare costs?(Required)

That is, did you use our advice, information or guidance to try to claim more benefits/financial support/help with childcare costs?

Yes

Somewhat

Not applicable

Did acting on our advice help you increase your household income (including by saving you money on childcare costs)?

Yes

Somewhat

By roughly how much did your household income increase/did you save in childcare costs?

Per week/month/year?

week

month

year

If our benefits/financial support advice did not help you, why do you think that was?

Why didn’t you act on our benefits/financial advice?(Required)

Working Families couldn’t give me advice that I could act on because I am not entitled to any/further benefits/financial support

My circumstances changed

I wanted to, but the process was too difficult

The information Working Families provided did not address my issue (please state in the box below what additional information you would like to see)

The way the information from Working Families was presented was not as clear as it could have been (please state in the box below how we could improve it)

Other (please specify)

Information you would like to see/how we could improve the presentation of the information/other

How would you say you were finding your family’s financial situation BEFORE you contacted us for advice?

Very challenging

Challenging

Neutral

Manageable

Very manageable

And how would you say you are finding your family’s financial situation NOW?

Very challenging

Challenging

Neutral

Manageable

Very manageable

If your family's financial situation has improved, would you say that Working Families' advice contributed to that?

Yes

Not sure

Not applicable

General feedback

Can you tell us about any positive changes your family has experienced due to the advice you received from Working Families?

For example: you feel less stressed; you have more time with family; you’re working more or fewer hours; you have more household income; you feel more confident; childcare is more affordable for you; you’ve been able to progress your career.

Do you have any comments on your experience of using Working Families’ advice service?

For example: the way you were advised (phone/email); how useful you found the online resources or referrals to other support services; your interactions with our advisers.

Section 2: Contact details, permissions and prize draw

Would you be happy for Working Families to contact you about your experiences?(Required)

This may be to follow up on something you have raised. Or it may be to develop a case study, feature in a press article, or add your parent/carer voice to our campaigning and policy influencing – all to help us achieve more positive change for working parents and carers? This could be on an anonymous basis if you’d prefer (i.e. you wouldn’t be identified in the case study/article).

Yes (please be sure to add your name and email address to the boxes below)

Would you like to be entered into the next quarterly prize draw for all those completing our outcomes surveys this quarter?(Required)

The prize is supermarket vouchers to the approximate value of an average weekly shop. The draw will be held during the first month of the next quarter. Please see the draw’s terms and conditions on our website.

Yes, I would like to enter the draw and I agree to the terms and conditions (please be sure to add your name and email address to the boxes below)

Your name

First name Last name

Email address

If you would like us to pass on your feedback to your Working Families adviser, please tell us your adviser’s name:

Section 3: Demographic questions (optional)

We ask these questions so we can understand which groups of people we are reaching and making a difference to. Some of our funders require us to report on this.

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What is your age?

Do you consider yourself to be living with a long-term health condition/disability?

This might include a physical, sensory, or cognitive disability, or moderate to severe mental health condition

Yes

Prefer not to say

What is your ethnicity?

This field is hidden when viewing the form

What is your gender?

Are you a single parent/carer?

Yes

Prefer not to say

What income range does your pre-tax household income fall into?

We ask this because many of our funders ask us about the difference we make to lower-income families.

This field is hidden when viewing the form

Do you know, approximately, how many people work for your employer?

This field is hidden when viewing the form

Home address

Leave blank

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Outcomes and impact survey

Complete our survey and be in with a chance of winning a weekly shop!

Section 1: Your query, our advice and your outcomes

Employment rights advice

Benefits/financial advice

General feedback

Section 2: Contact details, permissions and prize draw

Section 3: Demographic questions (optional)