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Current Vacancies


Volunteer Administrative Assistant

Become a vital part of the Working Families team, helping thousands of families across the UK. You will help support our email and telephone advice helplines through various administrative duties. 

About Working Families 

Working Families’ Legal Advice Service (LAS) works at the forefront of access to justice for parents and carers at work. Many parents and carers find that the employers’ approaches to flexible working, available in-work benefits, leave and entitlement to time off don’t allow them to work, care and thrive. 

Our award-winning free legal email and telephone helpline individually advise over 2,000 parents and carers on their rights at work every year and about 1 million a year via our comprehensive advice website pages. We advise on all aspects of employment law (specialising in parental rights and discrimination) as well as in-work benefits (Universal Credit, childcare, disability benefits). 

What will you be doing?

We run an award-winning free legal email and telephone helpline which advises parents and carers on their rights at work and also provides support via our comprehensive advice website pages. We advise on all aspects of employment law (specialising in parental rights and discrimination) as well as in work benefits (Universal Credit, childcare, disability benefits). Currently, we work with many parents and carers who are facing reductions in work or job losses due to the coronavirus pandemic, so out of work benefits are also crucial to our clients. 

We are looking for an organised and reliable administrative assistant to help our advisors keep up with the enormous amount of admin that goes with running a legal helpline. You will be a full member of our team, attending regular, virtual team meetings and participating in the discussions we have during the week. As the administrative volunteer you will be expected to help our advisors fill out their work records, upload and edit our advice pages and keep up to date with any news that is relevant to our clients. You will also be given further responsibilities including the chance to write our team newsletter, come up with and draft new advice pages for our website and create flowcharts or videos to help improve the experience of our clients.  

We would prefer a minimum commitment of three days a week (or equivalent) but we are open to discussing your availability and encourage our volunteers to work flexibly at a time which suits them. For the time being all our staff and volunteers work remotely. 

What are we looking for?

There is no experience required for this role but the applicant must be a quick learner and be able to collaborate effectively in a team. You should have a strong commitment to justice and a passion for helping vulnerable families across the UK. 

We would prefer a minimum of 2 months commitment to the role, but we are open to discussing your availability.  

What difference will you make?

As our administrative assistant you will be taking on a vital role in our legal advice team, helping us to respond to far more queries on our helpline than would otherwise be possible. 

What’s in it for the volunteer?

Working as our administrative assistant you will have the chance to work in our amazing professional team alongside qualified solicitors who really care about the families that we work with. The role is on the job, hands-on experience, gaining experience working with a diverse cohort of people in an established and successful charity.  

How to apply

Please just send us an up to date CV and a cover letter or email to office@workingfamilies.org.uk explaining why you want to volunteer for us, your direct experience and knowledge of the UK benefits system, and how many hours/what pattern of availability you think you would be able to commit to.