We give legal advice to parents and carers on their rights at work, for free, to anyone who needs it
We are thrilled to be taking part in the Big Give Christmas Challenge, running until Tuesday 7 December. That means that if you can donate even a few pounds today your donation will be immediately doubled!
Please help us support more parents and carers who need us today.
If you can’t donate right now, please help by spreading the word about Working Families. Please help us to help others and share any information you have found useful. You never know who might need it.
We particularly welcome applications from disabled and ethnic minority candidates as these groups are currently under-represented in our workforce.
We are proud to be a generous employer. Our paid staff are eligible for the following additional benefits (subject to the terms of our policies):
- flexible working across all roles, based on business needs, day one entitlement
- 25 days’ leave (FTE), increasing by one day per year of service up to a maximum 30 days (FTE), plus all bank holidays (pro rata)
- 5% employer pension contribution
- one-month sick leave on full pay, plus two months on half pay
- new parenthood enhanced pay and leave of 6 weeks on full pay, 6 weeks on half pay (inclusive of statutory pay and leave entitlements)
- time off for dependants – 10 days paid leave for emergencies.
Become a vital part of the Working Families team, helping thousands of families across the UK. You will help support our email and telephone advice helplines through various administrative duties.
About Working Families
Working Families’ Legal Advice Service (LAS) works at the forefront of access to justice for parents and carers at work. Many parents and carers find that the employers’ approaches to flexible working, available in-work benefits, leave and entitlement to time off don’t allow them to work, care and thrive.
Our award-winning free legal email and telephone helpline individually advised over 3,000 parents and carers on their rights at work last year and over 1.6 million via our comprehensive advice website pages. We advise on all aspects of employment law (specialising in parental rights and discrimination) as well as in-work benefits (Universal Credit, childcare, disability benefits).
What will you be doing?
Currently, we work with many parents and carers who are facing reductions in work or job losses due to the coronavirus pandemic, and a retraction in gender equality. Our advice is much needed at this time.
We are looking for an organised and reliable administrative assistant to help our advisors keep up with the enormous amount of admin that goes with running a legal helpline and advice service. You will be a full member of our team, attending regular, virtual team meetings and participating in the discussions we have during the week. As the administrative volunteer you will be expected to help our advisors fill out their work records, upload and edit our advice pages and keep up to date with any news that is relevant to our clients. You will also be given further responsibilities including the chance to write our team newsletter, come up with and draft new advice pages for our website and create flowcharts or videos to help improve the experience of our clients. Once you are familiar with the service, you may also be able to triage calls on our advice line, taking the details of those seeking our advice and liaising with our rights advisers to help support and respond to the high volume of calls we receive.
We would prefer a minimum commitment of three days a week (or equivalent) but we are open to discussing your availability and encourage our volunteers to work flexibly at a time which suits them. For the time being all our staff and volunteers work remotely.
What are we looking for?
There is no experience required for this role but the applicant must be a quick learner and be able to collaborate effectively in a team. You should have a strong commitment to justice and a passion for helping vulnerable families across the UK.
We would prefer a minimum of 2 months commitment to the role, but we are open to discussing your availability.
What difference will you make?
As our administrative assistant you will be taking on a vital role in our legal advice team, helping us to respond to far more queries on our helpline than would otherwise be possible.
What’s in it for the volunteer?
Working as our administrative assistant you will have the chance to work in our amazing professional team alongside qualified solicitors and you will help to make a difference for the families that we work with. You will also be helping to increase access to justice for parents and carers who need this support the most.
The role is on the job, hands-on experience, gaining experience working with a diverse cohort of people in an established and successful charity. You will have the opportunity to deepen your skills and knowledge in this area which can be invaluable for those seeking a legal role, training contract or pupillage.
How to apply
Please just send us an up to date CV and a cover letter or email to email@example.com FAO Head of Legal Advice, explaining why you want to volunteer for us, your direct experience and knowledge of employment law and/or the UK benefits system, and how many hours/what pattern of availability you think you would be able to commit to.