Working Families | Contact us for advice

We provide free advice on family and carer-related employment rights and in-work benefits.

We are currently experiencing very high demand for our services and advice on Coronavirus. Before contacting us about your rights in relation to Coronavirus, please check our pages on Coronavirus - What are my employment rights? and Coronavirus - What financial support can I claim? which we are keeping updated.

For other questions, we would ask you to first please check if you can find the answer to your query on our advice pages. We advise for instance on:

If you can’t find the answer to your question on our website, please fill out the contact form below and we’ll do our best to help you.

We’ll aim to get back to you with a response within 10-12 working days.

We are only able to advise workers or employees on our helpline, to avoid any potential conflicts of interest and to meet the requirements of our funders.

If you need advice on employment or benefit issues that are not family/carer-related, please contact your local Citizens Advice as they may be able to help.

You must fill in all the boxes marked with an asterisk *.

We’re committed to protecting your privacy. Please see below for full details.

Before you complete this form, please confirm if you are:*

Please tick one of the following options.

a parent
a carer (not in a professional capacity or as a job)
expecting a child, pregnant, or adopting
a family member or friend enquiring on behalf of parent/carer or expectant parent/carer
a legal or benefits adviser or health professional enquiring on behalf of parent/ carer or expectant parent/carer
an employer
none of the above

We're sorry, but we cannot help you. Unfortunately, we are only funded to advise parents, expectant parents and carers, and their advisers/ professionals (e.g. midwives, social workers).

If you are enquiring about Coronavirus, you may find it helpful to have a look at our dedicated coronavirus pages:

These are tailored towards parents and carers, but you may still find them useful.

You might also want to read the government guidance for employees .

If you need further help, you can contact Acas on 0300 123 1100 (for employment-related queries) or your local Citizens Advice (employment and benefits).

We're sorry, we cannot help you. We are only able to advise workers or employees on our helpline. To avoid any potential conflicts of interest and to meet the requirements of our funders, we cannot advise you if you are an employer. You can ask your employee(s) to contact us instead.

If you are enquiring about Coronavirus, you may find it useful to read our pages on:

You can also read the gov.uk guidance for employers and Acas’ FAQs for employers . And if you need more help, you can contact Acas directly on 0300 123 1100.

If contacting us about your rights and benefits during coronavirus, have you read all our FAQ pages on coronavirus to see if you can find the answer there?*

Yes
No
I’m not contacting you about anything relating to coronavirus

We are currently inundated with queries and want to make sure we reach the people who need our help most. Please read all the questions we have created on coronavirus first to see if they answer your question before filling out this contact form.

Can you tell us why you are getting in touch with us? Tick the option that most applies to you*

The answer to my question is not on your pages
The answer to my question is on your pages but I’m not sure it applies to me
I prefer to have confirmation via email/I need something in writing to show to my employer
Other

Name*

On behalf of?

If you are contacting us on behalf of your partner or a friend, please give their name

Email

Please leave an email address so that we can reply to you.

Enter Email Confirm Email

Country of Residence*

The law sometimes differs depending on where you are resident). We can only advise on UK law.

Have you already been in touch with us?*

You might have been in touch with us in the past about a different topic, or recently about this specific query,

Date/name of adviser (if known)

If you have already been in contact with us it would be useful to know the date and the name of the adviser you spoke to (if known)

Your query*

Please add your question here. Please include any important dates or key information as these will help us to advise you. Information that is likely to be helpful is:

- are you an employee / worker / self-employed?

- date you commenced employment

- date of any key events (e.g. due date if you are pregnant, acts of discrimination)

- are currently claiming any benefits or tax credits and if so, what you are claiming?

- what is your question?

Help us help you! Fill in this monitoring form

Our funders like to keep track of who we are advising and to check that we reach a broad range of people from across the UK with differing financial and personal circumstances. This monitoring information is anonymised and not in any way linked back to your specific query (e.g. we might say that 70% of the people that contact us are female, or that 20% are from a BAME background).If you are contacting us on behalf of someone else, please fill this in with their information if you know it, otherwise leave it blank.

How did you find out about Working Families?

Where you found out about Working Families

Please specify

Local Authority/Borough

Please specify your borough or Local Authority (you can find this from any council tax bill or statement, or by visiting the Gov.UK website

What is your gender?

Are you a single parent/carer?

Is your annual household income below £35,000? (Gross income, before tax)

If you are in a couple: Is your annual household income below £41,000? (Gross income, before tax)

How would you describe your ethnic origin or ethnicity?

Ethnic origin

please specify

Do you know, approximately, how many people work for your employer?

Do you look after a disabled child or adult (not as a job)?

Privacy

Our email and telephone advice line are fully confidential. This means we won’t share your details with anyone outside Working Families’ advice team (except for our volunteers, and in some cases, auditors - who are also bound by confidentiality) without your permission. We do store a record of the advice we’ve given you on our internal database in accordance with GDPR for monitoring, funding and training purposes. By contacting us, you agree to us processing your information in this way.In exceptional circumstances we might have to break confidentiality, for example, when we feel a child might be at risk. If this happens, we’ll make all reasonable efforts to keep you informed of how we will act. Read our privacy policy.

Email

This field is for validation purposes and should be left unchanged.

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