Working Families | Contact us for advice

We provide free advice on family and carer-related employment rights and in-work benefits. You can find our contact form below.

Before contacting us about your rights in relation to Coronavirus, please check our pages on coronavirus which we are keeping updated.

For other questions, we would ask you to first please check if you can find the answer to your query on our advice pages. We advise for instance on:

If you can’t find the answer to your question on our website, please fill out the contact form below and we’ll do our best to help you.

We’ll aim to get back to you with a response within 10-12 working days.

We are only able to advise workers or employees on our helpline, to avoid any potential conflicts of interest and to meet the requirements of our funders.

If you need advice on employment or benefit issues that are not family/carer-related, please contact your local Citizens Advice as they may be able to help.

You must fill in all the boxes marked with an asterisk *.

We’re committed to protecting your privacy. Please see below for full details.

Before you complete this form, please confirm if you are:*

Please tick one of the following options.

a parent
a carer (not in a professional capacity or as a job)
expecting a child, pregnant, adopting or going through IVF/surrogacy
a family member or friend enquiring on behalf of parent/carer or expectant parent/carer
a legal or benefits adviser or health professional enquiring on behalf of parent/ carer or expectant parent/carer
an employer
none of the above

We're sorry, but we cannot help you. Unfortunately, we are only funded to advise parents, expectant parents and carers, and their advisers/ professionals (e.g. midwives, social workers).

If you are enquiring about Coronavirus, you may find it helpful to have a look at our dedicated coronavirus pages:

These are tailored towards parents and carers, but you may still find them useful.

You might also want to read the government guidance for employees .

If you need further help, you can contact Acas on 0300 123 1100 (for employment-related queries) or your local Citizens Advice (employment and benefits).

We're sorry, we cannot help you. We are only able to advise workers or employees on our helpline. To avoid any potential conflicts of interest and to meet the requirements of our funders, we cannot advise you if you are an employer. You can ask your employee(s) to contact us instead.

If you are enquiring about Coronavirus, you may find it useful to read our pages on:

You can also read the gov.uk guidance for employers and Acas’ FAQs for employers . And if you need more help, you can contact Acas directly on 0300 123 1100.

If contacting us about your rights and benefits during coronavirus, have you read all our FAQ pages on coronavirus to see if you can find the answer there?*

Yes
No
I’m not contacting you about anything relating to coronavirus

We are currently inundated with queries and want to make sure we reach the people who need our help most. Please read all the questions we have created on coronavirus first to see if they answer your question before filling out this contact form.

Can you tell us why you are getting in touch with us? Tick the option that most applies to you*

The answer to my question is not on your pages
The answer to my question is on your pages but I’m not sure it applies to me
I prefer to have confirmation via email/I need something in writing to show to my employer
Other

Name*

On behalf of?

If you are contacting us on behalf of your partner or a friend, please give their name

Email*

Please leave an email address so that we can reply to you.

Enter Email Confirm Email

Phone (optional)

Please provide a phone number in case we need further information to respond to your query.

Country of Residence*

The law sometimes differs depending on where you are resident). We can only advise on UK law.

Have you already been in touch with us?

You might have been in touch with us in the past about a different topic, or recently about this specific query.

Are you contacting us to ask about benefits or financial support? (optional)

We can give you more accurate advice if we know whether or not you are already receiving benefits/financial support.

Can you please tell us what benefits you are already claiming, if any? (optional)

If you are contacting us on behalf of someone else, please fill in their details instead. It is important for us to know what you are already claiming so that we can give you more accurate advice. You can skip this question if you want.

What best describes your employment status? (optional)

If you are contacting us on behalf of someone else, please select their employment status instead.

How long have you worked for your employer(s)? (optional)

Please be as accurate as possible. Some employment rights are only available if you have worked for your employer for a certain amount of time. If you do a mix of employed and self-employed work, please give details. If you are contacting us on behalf of someone else, please fill in their details (not your own).

Are you (or your partner) pregnant or in the process of adopting? Do you want to know about your rights as an expecting parent? (optional)

If you are contacting us on behalf of someone else, please answer on their behalf instead.

When is your expected date of childbirth / when do you expect to be matched with the child for adoption?

Please be as accurate as possible. This helps us determine your rights to pay and leave. If you only know an approximate date, that's helpful too. If you are contacting us on behalf of someone else, please fill in their details (not your own).

Your query*

Please enter your query below. Please include any factors that you think could be relevant (e.g. dates, steps you have already taken to resolve your issue) and please be as clear as possible about what you would like our help with. What questions do you have?

Help us help you! Fill in this monitoring form (optional)

Our funders like to keep track of who we are advising and to check that we reach a broad range of people from across the UK with differing financial and personal circumstances. This monitoring information is anonymised and not in any way linked back to your specific query (e.g. we might say that 70% of the people that contact us are female, or that 20% are from a BAME background).If you are contacting us on behalf of someone else, please fill this in with their information if you know it, otherwise leave it blank.

How did you find out about Working Families?

Where you found out about Working Families

Please specify

If you are based in England, can you tell us where you are contacting us from?