Skip to content
Accessibility Sitemap Search

The UK's national charity for working parents and carers

Play it forward

Introducing Working Families Weekly Lottery – a fun new way to ‘play it forward’ and support the UK’s national charity for working parents and carers. 

Entry is £1 per line, per week. Our draw takes place every Friday and you’ll be in with a chance of winning:   

Case study library

  • Welcome to our employer case study library

    The case studies are free to access. To help keep the library relevant and useful, please provide a few details. By entering your data, you agree that your information will be processed in accordance with our privacy policy.

    Alternatively, if you are a Working Familes member, please log in for immediate access.

    Members Log-in

  • Hidden
  • Hidden
    Do not fill this in

Published: 25 Aug 2017

Wales & West Housing, Finalist 2012, Best for Carers and Eldercare Award

Wales & West Housing has taken steps to ensure that employees who are carers are well and fairly treated. As they themselves say: “Supporting employees with caring responsibilities isn’t just an issue for liberal policy statements and formal procedures; it is a matter of ingrained cultural values.”

Managers are encouraged to be open and employees are encouraged to talk informally with their managers to discuss their caring issues: they have found that this approach often leads to pragmatic solutions being agreed between manager and employee to support the carer in a way that is best for them.

There are numerous examples of how this policy has worked for Wales & West Housing. Employees have been able to flex their work in a number of ways to enable them to meet both long- and short-term caring responsibilities. This includes being able to work from home or remotely, taking time off at short notice, having a period of flexibility to provide end-of-life care, as well as fundamental adjustments for an employee with a kinship care responsibility. All of these examples were agreed locally with the line manager and are evidence of an employee-initiated approach to caring and eldercare, rather than a top-down HR one.