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Home EmployersCase Studies – Wainwright Library Virtual Sales Team, Commended 2017, The Best Small Employer Award

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Published: 14 Jul 2017

Virtual Sales Team, Commended 2017, The Best Small Employer Award

Virtual Sales Team was formed ten years ago as a family friendly organisation with flexibility at its core. The judges were impressed with its excellent levels of staff retention, with employees enabled to start late or finish early for school run reasons, flex their shift patterns, work part-time and reduce or increase hours on a weekly basis. Virtual Sales Team offers a drop in ‘surgery’ where staff can ask for extra advice, support or training. Employees stay an average of 3.2 years – over double the telemarketing/call centre industry standard. Flexibility is ingrained in the culture of the business.