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The UK's national charity for working parents and carers

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How do you know if an employer is family-friendly?

We’re trying to find out how easy (or difficult) it is for parents and carers to identify family-friendly employers. We’d really appreciate it if you could complete this very short survey.

Thank you! We really value your insights, which shape the work we do.

Take the survey

Tax Credits: Child Tax Credit and Working Tax Credit

Important: Tax Credits are being abolished by law on 5 April 2025. No Tax Credits payments will be made after this date. If you have an existing Tax Credits claim you should have received a ‘migration notice’ telling you that your Tax Credits are ending and that you need to claim Universal Credit to continue to receive financial support. See our page on moving to Universal Credit for more information.

If you have not received your ‘migration notice’ contact the Universal Credit Migration Notice helpline on 0800 169 0328.

Tax Credits Overpayments

If you have had a Tax Credits overpayment this may be recovered from Universal Credit (if you’ve claimed Universal Credit) or you might be asked to pay back the money directly. It is a good idea to speak to a specialist benefits adviser who can check whether the overpayment is correct and tell you about any options you may have. This is not something Working Families can help you with.

Information about Tax Credits overpayments is available on the GOV.UK website. The Low Incomes Tax Reform Group also have lots more information about Tax Credits overpayments and how to deal with them.

For advice on dealing with a Tax Credits overpayment Citizens Advice may be able to help. You can also search for other local advice organisations that may be able to help on the Advice Local website.

This advice applies in England, Wales and Scotland. If you live in another part of the UK, the law may differ. Please call our helpline for more details. If you are in Northern Ireland you can visit the Labour Relations Agency or call their helpline Workplace Information Service on 03300 555 300.

If you have further questions and would like to contact our advice team please use our advice contact form below or call us.

Advice form

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  • Would your employer benefit from support from Working Families?

    Would your employer benefit from some support & guidance from Working Families? If you would like to make your employer aware of how Working Families can help them, we have an introduction letter template available that you can give to the relevant person in your organisation.

The information on the law contained on this site is provided free of charge and does not, and is not intended to, amount to legal advice to any person on a specific case or matter. If you are not a solicitor, you are advised to obtain specific legal advice about your case or matter and not to rely solely on this information. Law and guidance is changing regularly in this area.

We cannot provide advice on employment rights in Northern Ireland as the law is different. You can visit the Labour Relations Agency or call their helpline Workplace Information Service on 03300 555 300.