How your Universal Credit is worked out
Universal Credit is complicated and it can be difficult to understand your payments. It is still important to check all your payment notices carefully and make sure DWP have all your correct details, including your income for the assessment period they are using. You should also check that the money you are paid matches the amounts DWP say they are due to pay you.
Universal Credit entitlement is calculated over a monthly assessment period. Your assessment period begins on the day you initially make your claim for Universal Credit and lasts for one calendar month. Each subsequent assessment period begins on the same day of month.
Step 1: Calculate your maximum Universal Credit entitlement
First of all, DWP works out your maximum Universal Credit based just on your circumstances in each monthly assessment period.
Universal Credit is made up of different elements that are added together to give your maximum entitlement. The elements are:
- Standard allowance, this is always included but the rate is different for single people, couples and also people under the age of 25.
- Child responsibility element for each child or young person, but usually not for a third or subsequent child born on or after 6 April 2017. (Note: from April 2026 you will be able to claim for all of your children)
- Disabled child addition – lower rate for each child or young person on Disability Living Allowance or Personal Independence Payment.
- Disabled child addition – higher rate for each child or young person on the highest rate care component of Disability Living Allowance or the enhanced daily living component of Personal Independence Payment.
- Housing costs element, if you have qualifying housing costs.
- Limited capability for work element (LCW), only for people who were assessed as having LCW before 3 April 2017.
- Limited capability for work and work-related activity element (LCWRA), this is included if you are sick or disabled and meet certain conditions.
- Carer element, this is included if you provide at least 35 hours of care a week for a severely disabled person. The person you care for must be getting certain disability benefits. You cannot get the Carer element at the same time as either the LCW or LCWRA element.
- Childcare costs element, this is included if you meet the conditions.
There’s information on our website about the rates of the Universal Credit elements.
Step 2: calculate earned income and unearned income
Deductions are then made from your maximum Universal Credit entitlement for any income or capital you have in each assessment period, the benefit cap is then applied (if appropriate) and the remaining amount is paid to you.
Earned income
Earned income is deducted at a taper rate of 55%. This means for every £1 you earn, 55p is deducted from your maximum Universal Credit entitlement.
If you are responsible for children or have LCW/LCWRA you will have a work allowance which means some of your earnings are ignored. There are no deductions from your maximum Universal Credit for any earnings you have up to your work allowance amount, only earnings above your work allowance amount are deducted from your maximum Universal Credit (at the taper rate mentioned above)
There’s more information on our website about the taper rate and work allowance.
Unearned income
Unearned income, including income from some benefits (but not including Child Benefit or disability benefits) is deducted in full from your maximum Universal Credit entitlement. This means for every £1 of unearned income you have £1 is deducted from your maximum Universal Credit entitlement.
Step 3: deduct earned income and unearned income from your maximum Universal Credit entitlement
From your maximum Universal Credit entitlement calculated in step 1, deduct earned and unearned income calculated in step 2. This gives your Universal Credit entitlement before the benefit cap.
Step 4: apply the benefit cap (if applicable)
The benefit cap is the maximum amount you can receive each week in certain benefits, including Universal Credit.
Some people are exempt from the benefit cap. On Universal Credit this includes if you are working and earn at least the equivalent of working 16 hours per week at National Minimum or Living Wage (depending on your age), if your Universal Credit award includes a LCWRA or Carer element, or if you (or your partner or child) gets Disability Living Allowance (or Child Disability Payment in Scotland) or Personal Independence Payment (or Adult Disability Payment in Scotland). There are also other circumstances where the benefit cap doesn’t apply. The amount of the benefit cap depends on your circumstances and whether or not you live in Greater London. You can find information about the benefit cap amounts on gov.uk.
If the benefit cap applies the amount of Universal Credit calculated in step 3 is reduced by the excess. This is the amount your Universal Credit exceed the benefit cap (but not including any amount in the award for childcare costs).
Step 5: transitional protection
Some people who are moved on to Universal Credit by the DWP are entitled to transitional protection to make sure they are not worse off. This only applies to people who the DWP write to and invite to claim Universal Credit, not to people who have had a change of circumstances which means they need to claim Universal Credit. Turn 2 Us has more information about transitional protection.
The easiest way for you to check your Universal Credit entitlement is to use one of the benefits calculators.
What if my income changes?
Universal Credit is designed to be a flexible benefit that can quickly adjust to your circumstances. As the amount of Universal Credit you are entitled to is calculated on your circumstances in each monthly assessment period, if your income goes up or down, you will either get more or less Universal Credit in that assessment period as a result. It is very important to report changes to your income to Universal Credit to avoid being either underpaid or overpaid. If you are an employee and are paid through PAYE, your earnings should automatically be reported to Universal Credit each month by HMRC, but you will need to report any other changes to your income.
What if I have other changes in circumstances?
If your circumstances change so that the maximum Universal Credit you’re entitled to is different, you should report this to Universal Credit as soon as possible. If something happens which might increase your maximum Universal Credit, this can only be backdated to the start of the assessment period in which you report the change. For example, if you have another child or if your rent increases and you don’t report the change within the assessment period it occurs you will miss out on the extra money.
If you don’t report a change in your circumstances you could be underpaid or overpaid and could also have to pay a penalty or be taken to court. You can find out what changes must be reported and how to report them on gov.uk.
This advice applies in England, Wales and Scotland. If you live in another part of the UK, the law may differ. If you are in Northern Ireland you can visit the Labour Relations Agency or call their helpline Workplace Information Service on 03300 555 300.
Our helpline and online contact form is now closed as we wind down our operations. Our free legal advice pages remain available and up to date until further notice. You can find a list of trusted organisations that may be able to help you below.
| Organisation and link to website | Area of Advice | Telephone |
|---|---|---|
| Employment Rights | ||
| ACAS | Acas gives employees and employers free, impartial advice on workplace rights, rules and best practice. We also offer training and help to resolve disputes. | 0300 123 1100 |
| Citizens Advice (England & Wales) | Citizens Advice is a charity which provides free, confidential, and independent advice on employment, legal, financial, housing, and consumer problems | 0808 223 1133 |
| Citizens Advice (Scotland) | Citizens Advice is a charity which provides free, confidential, and independent advice on employment, legal, financial, housing, and consumer problems | 0800 028 1456 |
| Maternity Action | Maternity and Parental Rights at Work and Benefits for Families & NHS charges for maternity care | 0808 801 0488 |
| Pregnant Then Screwed | HR Advice Line – for questions on employment rights, flexible working, parental leave or workplace discrimination | 0300 222 5799 |
| Equality Advisory and Support Service (EASS) | The helpline advises and assists individuals on issues relating to equality and human rights, across England, Scotland and Wales. | 0808 800 0082 |
| Trade Union | If you are a union member, contact your union for support. If not, you may wish to join, but check whether support is available for existing issues. | |
| Health and Safety Executive (HSE) | Guidance on workplace health and safety rights and accepts reports of serious workplace health and safety concerns. | |
| Advicenow | Provides free legal information, guides, self-help tools and training to help people deal with legal issues and understand their rights. | |
| Protect | Provides advice and support to people raising concerns about whistleblowing | 020 3117 2520 |
| Zero Hours Justice | Offers information and support on the rights of workers on zero-hours and insecure contracts | 01904 900 151 |
| Legal Advice and Representation | ||
| Law Centres Network | Law Centres work within their communities to defend the legal rights of local people. You can use their website to find your local Law Centre. | |
| LawWorks | The LawWorks Clinics Network provides free initial advice to individuals on various areas of law including employment law, social welfare law, housing matters, consumer disputes, debt and welfare rights. | |
| Advocate | Advocate is a charity that finds free legal assistance from volunteer barristers | |
| South West London Law Centres | Provides free, independent legal advice to people who cannot afford a lawyer, including advice on employment, housing, debt, immigration issues. | 020 8767 2777 |
| Employment Tribunal Litigants in Person Support Scheme (ELIPS) | ELIPS provides pro bono assistance to unrepresented litigants. It currently covers London Central, Cardiff, Bristol, Midlands (West), Newcastle, Leeds and Manchester Employment Tribunals. | |
| Legal Aid Check your eligibility for Legal Aid online | Legal Aid funding is only available for employment cases involving discrimination. | |
| YESS Law | Employment law advice and support, including settlement agreements. Yess Law do not represent clients in Employment Tribunal Proceedings | 020 3701 7530 |
| The Free Representation Unit (FRU) | The Free Representation Unit (FRU) is a charity that provides legal advice, case preparation and advocacy in employment & social security tribunal cases if you have a hearing date at a tribunal in London and the South East and your case is referred by a referral agency | |
| Employment Tribunal Customer Contact Centre | Provides information about the Employment Tribunal process but does not offer legal advice. | 0300 123 1024 |
| Appoint a solicitor The Law Society provides information on finding a solicitor. | If you are able to afford to do this, you can instruct a solicitor who is an expert in maternity and family friendly rights. A good solicitor will give you honest advice about the strengths and weaknesses of your case, the likely costs and s/he should try to resolve your case as soon as possible and so keep the costs you have to pay to a minimum. | |
| Disability Law Service | Provide free legal advice on community care, employment, housing, discrimination, public law and welfare benefits to disabled people and their carers | 0207 791 9800 |
| Child Law Advice | Provided by Coram Children’s Legal Centre, advice for Litigants in person | |
| Rights of Women | Women’s voluntary organisation committed to informing, educating and empowering women concerning their legal rights | 020 7251 6577 |
| Benefits and Financial Support | ||
| Citizens Advice (England & Wales) | Citizens Advice is a charity which provides free, confidential, and independent advice on employment, legal, financial, housing, and consumer problems | 0808 223 1133 |
| Citizens Advice (Scotland) | Citizens Advice is a charity which provides free, confidential, and independent advice on employment, legal, financial, housing, and consumer problems | 0800 028 1456 |
| Advice Local | Your local guide to help with employment and work issues, benefits, money, housing problems and more | |
| Age UK | Provide free, confidential advice, practical support, and companionship | 0800 678 1602 |
| Carer’s UK | Provide advice on benefits, rights, and emotional and peer support. | 0808 808 7777 |
| Scope | Offers information, advice and support for disabled people and their families, including guidance on benefits, work and independent living. | 0808 800 3333 |
| NRPF Network | Provides guidance and resources on no recourse to public funds (NRPF) and support options for people affected by immigration-related benefit restrictions. | 0800 169 0283 |
| Maternity Allowance helpline (DWP) | Maternity Allowance is a government benefit for pregnant women or new mothers who do not qualify for Statutory Maternity Pay (SMP) from their employer. | |
| HMRC Statutory Payment Dispute Team | Resolves disputes about entitlement to statutory payments, including maternity, paternity, adoption, shared parental, parental bereavement and neonatal care pay. | |
| Pregnancy, Maternity and Baby Support | ||
| Maternity Action | Maternity and Parental Rights at Work and Benefits for Families & NHS charges for maternity care | 0808 801 0488 |
| Tommy’s | Provide advice and support to parents-to-be, expectant parents, and families who have experienced baby loss | 0800 0147 800 |
| Bliss | Support and information for families of premature and sick babies, including emotional support, neonatal care guidance | |
| Twins Trust | Offers support, information and peer support for families with twins, triplets and multiple births | 0800 138 0509 |
| Sands | Sands works to support anyone affected by the death of a baby | 0808 164 3332 |
| Best Start in Life | Advice and support for your child’s development | |
| Mental Health and Wellbeing | ||
| Mind | Mind empower individuals experiencing mental health problems through advice and support | 0300 102 1234 |
| Maternal Mental Health Alliance | Charity and network of 160 organisations, dedicated to ensuring women and birthing people affected by perinatal mental health problems have access to high-quality, compassionate care | |
| Pandas | Pandas offer hope, empathy and support for every parent, carer or network affected by Perinatal Mental Illness | |
| Samaritans | Provide emotional support to anyone in distress, struggling to cope, or at risk of suicide | 116 123 |
| Domestic Abuse | ||
| Women’s Aid | Offers support, information and signposting for women and children experiencing domestic abuse | |
| Support for single parent families | ||
| Gingerbread | Offers advice and information support for single parents on work, benefits, finances and family issues. | |
| One Parent Families Scotland | Provides advice and support to single parents in Scotland including benefits, money and health and wellbeing. | 0808 801 0323 |
| Disability | ||
| Contact | For families with disabled children | 0808 808 3555 |
| Carer’s support | ||
| Carer’s UK | Provide advice on benefits, rights, and emotional and peer support. | 0808 808 7777 |
| Childcare | ||
| Childcare Service Helpline | Contact HMRC if you need help applying for Tax-Free Childcare, applying for free childcare if you’re working or using your online childcare account. | 0300 123 4097 |
| Best Start | Provide information on all available childcare support | |
| Coram – Family Information Service | Provide a tool to search for contact details for your local Family Information Service who can provide advice and support on childcare in your area |
The information on the law contained on this site is provided free of charge and does not, and is not intended to, amount to legal advice to any person on a specific case or matter. If you are not a solicitor, you are advised to obtain specific legal advice about your case or matter and not to rely solely on this information. Law and guidance is changing regularly in this area.
We cannot provide advice on employment rights in Northern Ireland as the law is different. You can visit the Labour Relations Agency or call their helpline Workplace Information Service on 03300 555 300.
