Our Legal Advice Service – data deep dive
Over the years, we’ve supported thousands of parents and carers in times of crisis—from everyday struggles to the pandemic—offering trusted advice when all other options felt exhausted. In 2023, we began tracking the impact of our support more closely. The results confirmed what we believed: our advice truly makes a difference. This insight helps us improve our service and secure vital funding to continue helping those who need us most.
Key findings
The figures unequivocally show the positive difference Working Families is making to the lives of parents and carers. Collecting data both immediately after someone has received advice, and two to three months later (nearly 200 survey responses) showed:
- 98% of people felt better informed
- 95% felt empowered to act on our advice
- 100% of people needing benefits advice felt they better understood their entitlements
- A quarter of people flagged an improvement in their wellbeing
- Almost 8 in 10 said it was easier to manage work and family life or family finances
- 9 in 10 felt their situation was resolved two to three months later
In addition, there was a tangible financial improvement for many families:
- 43% of the 46 people who received benefits advice and responded to the long-term outcomes survey told us they had increased their household income by an average of £4,592 per year.
- Overall, Working Families enabled families to access over £90,000 in unclaimed benefits.
Previous reports
Contact us for advice
Use our contact form for free legal advice on family and carer-related employment rights and in-work benefits.
Free helpline for parents & carers
The telephone helpline is for parents, carers and their advisers. We are an independent charity offering free advice on employment rights for parents and carers and in-work benefits for families.
Our Impact
Our annual impact report showcases how we are making a difference in the lives of working parents and carers across the UK.
We would be incredibly grateful if you would consider making a donation. Every penny raised enables Working Families to meet the increasing demand for our services during these challenging times. With your help, we can continue to empower parents and carers with our free Legal Advice Service, a lifeline for many. Thank you.
