Six months of COVID-19

The pandemic, working parents and Working Families

An impact report about the various services provided by Working Families during the first six months of the COVID-19 pandemic.

For over 20 years, the UK’s work-life balance charity, Working Families, has run an award-winning employment rights helpline for mostly low-income working parents and carers. During COVID-19, online queries to our helpline increased as much as six-fold. Boosted by additional capacity funded by grant income, a surge in volunteer support and a trainee lawyer seconded from Linklaters LLP, between 1 March and 30 September, we responded to around double the number of queries we responded to in the same period last year. Working Families has never been so needed.