Contact us for advice

Our funders like to keep track of who we are advising and to check that we reach a broad range of people from across the UK with differing financial and personal circumstances. This monitoring information is anonymised and not in any way linked back to your specific query (e.g. we might say that 70% of the people that contact us are female, or that 20% are from a BAME background).If you are contacting us on behalf of someone else, please fill this in with their information if you know it, otherwise leave it blank.

Our email and telephone advice line are fully confidential. This means we won’t share any personal data which would identify you with anyone outside Working Families (except for our volunteers, and in some cases, auditors - who are also bound by confidentiality) without your permission. We do store a record of the advice we’ve given you on our internal database in accordance with GDPR for monitoring, funding, training and regulatory purposes. We will use your email and phone number provided to contact you with advice, information and to send a follow up email to understand the impact and outcome after you received our advice.

We use anonymised information from your query to create statistics, so we can understand who we are helping and what problems are most common. We may also share this information with our Policy and Communications teams to inform their work with government departments and funders, and through press releases and social media. We will never share data which might identify you personally, but your anonymised testimony will help us to work towards achieving positive change for working parents and carers.

By contacting us, you agree to us processing your information in this way. In exceptional circumstances we might have to break confidentiality, for example, when we feel a child might be at risk. If this happens, we’ll make all reasonable efforts to keep you informed of how we will act.

Read our privacy policy.